Return & Refund Policy for Archival Products

At Archival Products, we are committed to ensuring the satisfaction of our customers with high-quality archival solutions. We understand that sometimes a product may not fully meet your expectations, and we offer a straightforward return and refund policy.

Commitment to Customer Satisfaction

Our priority at Archival Products is your satisfaction. We aim to provide products that not only meet but exceed your archival needs. If you are not entirely satisfied with your purchase, we are here to facilitate and ensure a smooth return process.

How to Initiate a Return

Contact Customer Service: To begin the return process, please reach out via our return request form available on our website or directly at custserv@archival.com. Contacting us first helps ensure that we can provide you with tailored return instructions and expedite your return efficiently.

Prepare the Return: Once you have initiated contact, please prepare the item for return. The item must be in the same condition that you received it: unused, unaltered, and in its original packaging.

Return Shipping: We will provide you with all the necessary shipping details. Please follow these instructions carefully to avoid any issues with your return shipment.

Return Policy Details

Standard Orders: Most items can be returned within 30 days of receipt. Please note, a restocking fee of 25% will apply to these returns to cover processing and restocking costs.

Late Returns: If you wish to return an item after the 30-day period, you will need to contact customer service for approval and discuss the terms for such a return.

Custom Orders: Returns for customized items are generally not accepted, except in cases of manufacturing defects. If there is an issue with a custom order, please contact us directly to arrange a suitable resolution.

Refunds

Upon receiving your return, the item will be inspected to ensure it meets our conditions for a refund. We will then notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

Shipping

Orders are processed and shipped within 7 days of placement. Please note that during peak periods, processing times may vary. Once your order is shipped, you will receive a confirmation email with your tracking information. Shipping costs are non-refundable; if you receive a refund, the cost of return shipping will be deducted from your refund.

Questions?

If you have any questions regarding our return policy, shipping practices, or need assistance with a product return, please do not hesitate to contact us at custserv@archival.com. We are dedicated to ensuring that your experience with us is as smooth and positive as possible.