Telephone
Toll-free (US & Canada):
866-658-1083 or
800-526-5640 ext 1083
Monday - Friday 8:00 am – 5:00 pm CT except on holidays.
International Customers: 515-262-3191
E-mail
Customer service and Orders:
custserv@archival.com
Information:
info@archival.comFax
Toll-free (US & Canada): 888-220-2397
International Customers: 515-263-9795
Mail
1801 Thompson Ave.
Des Moines, IA 50316-2751
Return Policy
Customer satisfaction is important to Archival Products. If you are not satisfied with the product received, you may return the item to us. First notify your customer service representative so you can be given the proper return shipping information. Then paperwork can be prepared for receipt of the return, the accounting credit information can be prepared, and a replacement order can be put into process.
Standard orders up to 6 months from purchase date will incur a 25% restocking charge. Orders over 6 months need to be discussed and terms accepted prior to return. Custom orders do not qualify for return, unless contains manufacturing defects.
Minimum Order
$150 for merchandise (shipping additional). Call to discuss special terms for organizations.
Custom Sizes
Most preservation enclosures can be custom made to your specified
size. Please call for a quotation.
Method of Payment
MasterCard, Visa, American Express, and 30 days net on established
accounts.
Shipping Charges
Minimum shipping charge of $12.00
FOB Des Moines, IA
Shipping charges are prepaid and added to your invoice or
credit card purchase.
Prices are subject to change without notice.
